TruTek: The Oracle Experts
OAUG: Oracle Application Users Group UTOUG: Utah Oracle Users Group

Remote Services

TruTek's Remote Services can help with...

  • Critical System Upgrades
  • Extra Coverage for DBAs
  • Temporary DBA Support

TruTek can monitor your Oracle, SQL Server and Open Source systems 24X7. Monitoring includes your:

  • applications
  • database
  • application server
  • URL
  • listeners
  • logs
  • network
  • machine state
  • operating system

TruTek fixes your problems and mentors your staff.

TruTek's Remote Services include: backup and recovery, performance tuning, technical support, mentoring, database design and configuration, database health audit, security audits; monitoring, sizing and capacity planning, projects, upgrades, interfaces and customizations.

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Projects to augment current functionality include Upgrades, Interfaces, Workflow, Business Intelligence, Custom Development, Reporting and Data Warehousing.

Monitoring

Business and enterprise class server systems, Oracle or Open Source, need comprehensive monitoring solutions to ensure maximal uptime and performance. We will custom-tailor existing Open Source monitoring software to the needs of your applications and infrastructure --- and provide professional monitoring and incident response services as well. While many powerful proprietary monitoring frameworks exist, they lack the flexibility that Open Source solutions have to fit precisely into your system. Monitoring services may include:

  • 24x7 Monitoring Software
  • Alerts of potential outages to critical services
  • Custom-tailored monitoring and reporting solutions
  • TruTek on-call monitoring and incident response  

TruTek's Remote Service is the cost-effective alternative to employing full-time resources. Remote support allows you to cut your overhead and improve quality. Remote Support provides access to some of the most experienced DBAs, Application DBAs and Functional Experts in the country. Proactive scripts and tools help prevent potential problems. With remote support you receive access to our 24x7 help desk.

Database Support Service Rates

The following tables provide TruTek’s standard database support monthly service rates

Your Monthly Support

Services Hours

400 hrs per mo.

$120

 

 

 

 

 

200 hrs per mo.

$135

$120

 

 

 

 

100 hrs per mo.

$140

$130

$120

 

 

 

50 hrs per mo.

$150

$140

$130

$120

 

 

20 hrs per mo.

$160

$150

$140

$130

$120

 

 

1 hr

2hr

4hr

8hr

24hr

 

Our Response Time

*Support Service Hours

Additional Services Provided

200 Hours

1 site visit every 2 weeks

100 Hours

1 site visit every month

50 Hours

1 site visit every 2 months

20 Hours

1 site visit every 4 months

* Additional support services that go along with your plan.
Free Within Coverage Area**

**Coverage area Utah Wasatch Front. Additional travel expenses wil be added for coverage outside this area.    

*** These rates good through December 2009

To learn more about TruTek's Remote Services offerings, contact us.

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